Return Policy

Returns

● You may return the product(s) for quality reason within 30 days of receipt.

● Chineselongquansword will be responsible for return shipping unless it is buyer's remorse returns.

● Returned merchandise should be in the same condition as when you received it, unused, undamaged, saleable, with original tags and packaging (if applicable).

● Returns will be refunded within 2-4 business days after receipt.

● Returns will be refused for non-quality reason.

 

Return Address

Please email longquanswo@gmail.com with the order detail and return reason if you wish to return any items to the nearest return address. You will receive a response within 24 hours.

Note: 

Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

 

Defective Items

If you receive an item that is broken or defective, Chineselongquansword will take full responsibility to fix the problem for you. Please contact us immediately.

 

Can I exchange an item?

No. Returns will be refused for non-quality reason.

 

Who pays for return shipping costs?

If the return is due to a manufacturer defect or Chineselongquansword error such as a missing item, Chineselongquansword will take full responsibility. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

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