Return & Refund Policy

Returns

● You may return the product(s) for quality reason within 30 days of receipt.

● Chineselongquansword will be responsible for return shipping unless it is buyer's remorse returns.

● Returned merchandise should be in the same condition as when you received it, unused, undamaged, saleable, with original tags and packaging (if applicable).

● Returns will be refunded within 2-4 business days after receipt.

● Returns will be refused for non-quality reason.

 

For some reason you are not completely satisfied with an item(s) you have ordered from us when the item(s) is damaged/defective, you may return it (within 30 calendar days after your tracking number has been marked as "delivered") for a return, replacement, or refund.   

 

To help us process your return, replacement, or refund request, we may ask for photos or other documentary evidence as proof, so we can best diagnose the problem and work on a solution for you.

 

If your return, replacement, or refund request is approved, you will be given an RMA (Return Merchandise Authorization) Number, along with instructions to complete your return. Any return must inform us to get an RMA number, we are not accepting any return without the RMA. Item must be received within 14 days after the RMA Number has been approved and assigned. We strongly recommend you use a service with tracking# to locate the return packages. Items return after the required deadline we might ask for a 30% restocking fee.

 

The item must be returned in NEW condition, unused, and with the entire original package and accessories, manuals, etc. or we may charge a 30% restocking fee.

 

We will cover all expenses included product fees and shipping fees if confirmed due to manufacturing problems or our errors, otherwise, the buyer should be responsible for return shipping fees, and we do not refund the shipping fee for the package that we shipped to you, it is $30.

 

If you need to cancel your order, please contact us within 8 hours of placing your order. If we processed and shipped your order and we are not able to cancel your order. If you contact us after it's been shipped, we are not able to recall the order. You can return it to our US warehouse once you receive the package. If we did not process your order, we are able to cancel it per your request.

 

If we approve a refund, the money will be returned to your original payment method within 3-5 business days.

 

If you have found an issue in quality or craftsmanship with our product, please contact us immediately. Products that have been subject to abuse are not eligible under this guarantee. Products on our site are described as accurately as possible, but occasional slight variations in measurements, color, or design may occur. Any remedy for an unintentional error in the description, pricing, or availability is at our discretion.

 

Return Address

Please email longquanswo@gmail.com with the order detail and return reason if you wish to return any items to the nearest return address. You will receive a response within 24 hours.

 

Note: 

Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

 

Defective Items

If you receive an item that is broken or defective, Chineselongquansword will take full responsibility to fix the problem for you. Please contact us immediately.

 

Can I exchange an item?

No. Returns will be refused for non-quality reason.

 

Who pays for return shipping costs?

If the return is due to a manufacturer defect or Chineselongquansword error such as a missing item, Chineselongquansword will take full responsibility. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

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